Privacy policy.

Effective Date: April 2025

Vital Fascia respects your privacy and is committed to safeguarding your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with our clinic, website, and services.

1. What Personal Information We Collect

We may collect the following types of information:

  • Your full name, date of birth, and contact details (address, phone, email)

  • Health-related information including treatment history, symptoms, medical conditions, and other clinical notes

  • Payment and billing details

  • Online interactions via cookies, IP address, and browsing behaviour on our website

2. How We Collect Personal Information

We collect your personal information through:

  • Intake forms and treatment notes

  • Phone, email, SMS, and online booking systems

  • Website forms or when you contact us via our digital platforms

  • In-person conversations during consultations or therapy sessions

3. Why We Collect Your Information

We collect your information to:

  • Provide personalised soft tissue therapy, myofascial release, and health services

  • Maintain accurate treatment records

  • Contact you about appointments, follow-ups, or treatment plans

  • Process payments and manage clinic operations

  • Comply with legal obligations and industry regulations

4. Disclosure of Your Information

Your information may be disclosed:

  • To authorised third-party service providers (e.g., practice management software, email/SMS tools) strictly for the purpose of delivering our services

  • If required by law or to protect the safety of any individual

  • With your explicit consent, for referrals or coordinated care with other practitioners

We will never sell or rent your personal data to third parties.

5. How We Store and Protect Your Information

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure. This includes:

  • Secure electronic storage using encrypted platforms

  • Password-protected clinic software and databases

  • Restricting access to staff and authorised personnel only

If your data is no longer needed, we will take reasonable steps to destroy or de-identify it.

6. Access and Correction of Personal Information

You may request access to or correction of your personal information at any time. We will respond within a reasonable timeframe and may require proof of identity before releasing information.

To request access or a correction, please email: alex@vitalfascia.com.au

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to improve user experience. These tools collect non-identifying information such as pages visited, time spent on site, and device type. You can disable cookies in your browser settings.

8. Marketing and Communications

We may send you relevant updates, offers, or educational content via email or SMS. You can opt out at any time by clicking "unsubscribe" or contacting us directly.

9. Making a Complaint

If you believe your privacy has been breached, please contact us immediately. We take all complaints seriously and will respond within a reasonable timeframe.

Contact Details:
Vital Fascia
alex@vitalfascia.com.au
0449 637 920
Suite G4, Ground Level/1 Erskineville Rd, Newtown NSW 2042

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
www.oaic.gov.au
1300 363 992

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in law or practice. The latest version will always be available on our website.